Legal Policies & Terms

Please review our privacy policy, terms of service, and cookie policy below.

Privacy Policy

Information We Collect

  • Personal identification information (name, email address, phone number) when you contact us or request our services.
  • Technical data including IP address, browser type, and device information through cookies and analytics tools.
  • Project-related information and content you provide during web design projects.

How We Use Your Information

  • To provide and maintain our web design and development services.
  • To communicate with you about projects, updates, and service offerings.
  • To improve our website and services based on user feedback and analytics.
  • To comply with legal obligations and protect our business interests.

Data Protection and Security

  • We implement industry-standard security measures to protect your personal information.
  • Your data is stored securely and is only accessible to authorized personnel.
  • We do not sell, trade, or rent your personal information to third parties.
  • We retain your information only as long as necessary to fulfill the purposes outlined in this policy.

Your Rights

  • You have the right to access, correct, or delete your personal information.
  • You may opt-out of marketing communications at any time.
  • You can request a copy of the data we hold about you.
  • For data protection inquiries, please contact us directly.

Terms of Service

Service Fees and Billing

  • All ongoing support, updates, and changes post-launch are billed at the standard hourly rate or quoted per project.
  • Ongoing hourly projects are billed at the end of each calendar month, and quoted projects upon completion.
  • Invoices are due within 14 days, and future work may be paused if payments are delayed.

Project Scope and Deliverables

  • A 30% deposit is required to begin the project and secure your place in the schedule.
  • The remaining 70% balance is due upon completion, prior to final website handover.
  • Each package includes a set number of revisions within the project's original scope.
  • Additional revisions, pages, or functionalities requested outside the scope will be quoted separately.

Client Responsibilities

  • Clients must provide clear, detailed instructions about requirements before work begins.
  • Timely delivery of content (text, images, branding materials) is essential to keep projects on schedule.
  • It is the client's responsibility to provide all required legal documents such as privacy policies and terms & conditions.
  • Delays in providing necessary materials may result in rescheduling or project pauses.

Ownership and Intellectual Property

  • All work completed is owned by Coastline Digital Design until payment is received in full.
  • After full payment, ownership of newly created work (configurations, design elements, content) is transferred to the client.
  • We reserve the right to showcase completed projects in our portfolio unless otherwise agreed.

Third-Party Services and Plugins

  • We are not responsible for ongoing compatibility issues with third-party services after initial handover.
  • Any maintenance or troubleshooting related to third-party plugins will be billed separately.
  • Additional plugins or third-party services will be quoted separately before implementation.

Cancellation and Refunds

  • Deposits are non-refundable if the project is cancelled after commencement.
  • Additional fees may apply to cover any work completed beyond the deposit amount.
  • Hosting fees are non-refundable if cancelled before the end of the annual term.

Cookie Policy

What Are Cookies

  • Cookies are small text files stored on your device when you visit our website.
  • They help us provide a better user experience and understand how our website is used.
  • Most web browsers automatically accept cookies, but you can modify your settings to decline them.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly and cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website through tools like Google Analytics.
  • Functional Cookies: Remember your preferences and settings to enhance your experience.
  • Marketing Cookies: May be used to track visitors across websites for advertising purposes (with your consent).

Managing Cookies

  • You can control and delete cookies through your browser settings.
  • Blocking all cookies may impact your ability to use certain features of our website.
  • For more information about managing cookies, visit your browser's help section.

Third-Party Cookies

  • We may use third-party services (such as Google Analytics) that set their own cookies.
  • These services have their own privacy policies and we have no control over their cookies.
  • We recommend reviewing the privacy policies of these third-party services.

Last Updated: October 2025

If you have any questions about these policies, please contact us at hello@coastlinedigitaldesign.com