Legal Policies & Terms

Please review our privacy policy, terms of service, and cookie policy below.

Privacy Policy

Information We Collect

  • Your name, email address, phone number and message when you contact us or ask about our services.
  • Aggregate, anonymous visit statistics through our own self-hosted analytics. This does not use cookies, does not follow you across other websites, and does not build a profile of you.
  • Material you send us while we design, build or run your website.

How We Use Your Information

  • To answer your enquiry and provide the services you have asked for.
  • To contact you about work in progress, your account and your website.
  • To understand which pages people find useful, in aggregate only.
  • To meet our legal, tax and accounting obligations.

Data We Handle For Our Clients

  • Where we build and run a website for a client, enquiries submitted through that website belong to the client. The client is the data controller and we act as their data processor.
  • We process that data only to operate the website and only on the client's instructions. We never use it for our own marketing, and we never sell or share it.
  • The full terms are set out in that client's service agreement.

Data Protection and Security

  • We keep personal data secure and limit access to those who need it to do the work.
  • We do not sell, trade or rent your personal information to anyone.
  • We keep information only for as long as we need it, or for as long as the law requires.

Your Rights

  • You can ask to see, correct or delete the personal data we hold about you.
  • You can opt out of marketing communications at any time.
  • You can ask us for a copy of the data we hold about you.
  • If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Terms of Service

Who You Are Contracting With

  • These terms are between you and Take Up Space Ltd, a company registered in England and Wales, company number 12203181, trading as Coastline Digital Design.
  • Where we have signed a separate written service agreement with you, that agreement takes precedence over these terms.
  • Our services are supplied to businesses, so consumer contract regulations do not apply.

Our Plans

  • Managed monthly plans cover design, build, hosting, edits and ongoing management for one monthly fee, with nothing to pay upfront.
  • One-off builds cover design and build only. Hosting, edits and ongoing management are not included and are available separately.
  • What each plan includes is set out on our pricing page.

Fees and Payment

  • Monthly plans are billed monthly in advance by card subscription.
  • There is no deposit and no setup fee on a monthly plan.
  • We may review monthly fees once in any twelve month period. We will give you at least 60 days' notice of an increase, and you may cancel before it takes effect.
  • One-off builds are quoted in advance and invoiced against agreed stages.

Minimum Term and Cancellation

  • Monthly plans run for a minimum term of six months from the start date.
  • After the minimum term the plan continues month to month until either of us gives 30 days' written notice.
  • If you cancel during the minimum term, our published one-off price for your plan becomes payable, less every monthly fee you have already paid. This covers the cost of the build, which the monthly fee otherwise spreads over time.
  • We may end a plan on 60 days' notice. If we do, you owe nothing further and we refund anything paid in advance.

What Unlimited Edits Covers

  • Changes to the content of your existing site are unlimited and included: wording, prices, images, contact details, opening hours, and items within a section you already have.
  • New pages, new sections, new features, integrations, online shops and redesigns are not content edits. We quote for these first, and you are always free to say no.
  • Where a request is genuinely borderline, we treat it as included.

Costs That Are Not Included

  • Domain registration and renewal, charged at cost with no markup added.
  • Third-party platform or software fees, where a feature you have asked for depends on them.
  • Physical print production. We design print items as part of a monthly plan; the printing itself is quoted separately and you approve a proof before anything is printed.
  • Photography and paid advertising spend.

Late or Missed Payments

  • If a payment fails we will tell you and try again.
  • After 14 days we may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
  • After 30 days we may pause work, including edits and support, having given you notice first.
  • After 60 days we may take the website offline and end the agreement.
  • To restart a suspended service, all outstanding sums and one month's fee in advance must be paid.
  • Your domains are never withheld, whatever the state of your account.

Ownership and Intellectual Property

  • We own the website we build, including its code, design, layout and the system it runs on.
  • You own your business name, your logo, your photographs, the text you supply and your customer data.
  • Brand artwork we create for you, including logo and print-ready files, becomes yours to keep and use permanently.
  • While your plan is active you have a licence to use the website for your own business. That licence does not allow you to copy, resell or redistribute it, or to have anyone else rebuild our work elsewhere.
  • We may show completed work in our portfolio unless you ask us in writing not to.

If You Leave

  • When a plan ends and your account is paid up, we give you a static HTML export of your site as it stands.
  • You may host that export anywhere and have anyone maintain it, for your own business, permanently.
  • The export does not include our content management system, our database or our build tooling.
  • We release your domains to you, or to whoever you nominate, within five working days and at no charge.

Domains

  • Domains registered for you are yours. You are the legal owner throughout, including where we manage them in our own account on your behalf.
  • You can ask us to transfer a domain to you at any time and for any reason, including while a payment is outstanding. We will never hold a domain as leverage.

Your Responsibilities

  • Give us accurate information about your business, and tell us when it changes.
  • You are responsible for the accuracy of every claim about your business that appears on your website, including qualifications, accreditations, certifications, insurance and regulatory compliance. We write the words from what you tell us, and we have no way to verify them.
  • Content you give us must be yours to use and must not infringe anyone else's rights.
  • Reply within a reasonable time when we need approval or information from you.

Design and Technical Decisions

  • You have the final say on what your website says about your business.
  • We have the final say on how it is built: code quality, structure, performance, accessibility and web standards.
  • We may decline a request that would make a site inaccessible, materially harm its speed or search visibility, or fall below the standard we put our name to. We will explain why and offer an alternative that does the same job.

Liability

  • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
  • We are not liable for indirect or consequential loss, lost profit, lost business or lost data.
  • We are not liable for failures of third-party services outside our control, such as hosting providers, domain registrars, email providers, search engines or payment processors.
  • We are not liable for losses arising from information you gave us, or from how you run your business.
  • Our total liability is limited to the fees you have paid us in the twelve months before the claim arose.
  • We work with reasonable skill and care. We do not guarantee any particular search ranking, level of traffic or number of enquiries.

Governing Law

  • These terms are governed by the law of England and Wales.
  • The courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
  • Before starting proceedings, we both agree to try to settle the matter by discussion first.

Cookie Policy

Cookies On This Site

  • We do not use tracking cookies or advertising cookies on this website.
  • Our analytics is self-hosted and cookie-free. It counts page views in aggregate, without cookies, without following you to other sites, and without building a profile of you.
  • We store one setting in your browser to remember whether you chose light or dark mode. It stays on your device and is never sent to us.

What That Means For You

  • There is no cookie banner on this site because there is nothing for you to consent to.
  • You do not need to change any browser settings to browse this site privately.
  • Clearing your browser storage resets your light or dark mode preference. Nothing else is affected.

Third-Party Services

  • We do not run advertising networks and we do not share your data with advertisers.
  • If a page ever embeds a third-party service, such as a map or a video, that provider may set its own cookies under its own policy.
  • We do not control those cookies, and we would recommend reading that provider's privacy policy.

Last Updated: August 2026

If you have any questions about these policies, please contact us at hello@coastlinedigitaldesign.com