Frequently Asked Questions

Platforms like WordPress, Wix, and Squarespace are convenient and popular, but that popularity comes with trade-offs. These sites often rely heavily on plugins and templates, which can slow performance and create security vulnerabilities. A custom website is built specifically for your business with clean code, stronger security, and a design that authentically reflects your brand. You get better performance, more control, and a site that works exactly how you need it to.

Most projects are completed within 2-3 weeks from our initial consultation to launch. This includes design concepts, revisions, content integration, and thorough testing. Rush timelines can sometimes be accommodated depending on project complexity. The goal is to move quickly without cutting corners, so you get a website that's built properly from day one.

We've removed large upfront fees to make high-quality web design more accessible. Instead, everything is included in a simple monthly package that covers design, hosting, maintenance, and support. There is a minimum 6-month commitment, which gives enough time for you to start seeing results. After that, our goal is to keep you on board by delivering ongoing value, not by locking you into long contracts.

Your PageSpeed Score is a measure of how quickly and smoothly your website loads. A fast site keeps visitors engaged, improves your Google rankings, and leads to more enquiries and sales. Many template-based sites, especially those built on platforms like WordPress or Wix, struggle to pass even the basic performance benchmarks. We design every site to achieve near-perfect scores of 90+ so your business stands out with a site that is faster, more reliable, and built to convert.

Yes! Both of our packages include unlimited edits to your existing pages and content, with guaranteed turnaround times. In the Foundation package, you can request unlimited edits once per month and we'll have them live within 10 working days. In the Pro package, you can request edits at any time and they'll be live within 5 working days. Either way, your website stays fresh and up to date without unexpected costs.

Absolutely. If you prefer to own your website outright, we can discuss a one-time build with a separate hosting and maintenance agreement. The monthly model exists to make professional web design accessible without large upfront costs, but we're happy to work with you on the arrangement that best fits your business needs.

AI website builders have come a long way and can be a useful starting point for some businesses. However, they typically produce generic designs that lack the custom touch and optimization needed to truly stand out. The code they generate is often bloated, which slows down your site and hurts your search rankings. While they might save money upfront, you'll likely spend significant time maintaining and troubleshooting rather than focusing on your business. A professionally built custom site gives you speed, security, and a unique presence without the ongoing headaches.

Web design trends and technologies evolve quickly, and even a great site can start to feel outdated within a few years. Our monthly plans take the stress out of keeping up. Along with hosting, domain, edits, and support, we include a full redesign every three years. This means your website always looks modern, stays professional, and continues working effectively for your business long term.

After the initial 6-month commitment, you can cancel anytime with 30 days' notice. If you do decide to leave, you'll receive all your content, images, and files. While the custom code and design remain our intellectual property (since you've been paying a monthly fee rather than purchasing outright), you'll have everything needed to move forward with another provider if you choose.

Notice how you weren't greeted by a cookie warning or a 'subscribe now for 10% off' pop-up the moment you landed on this site? That's exactly how your customers will feel too. We use bespoke, privacy-friendly analytics that don't rely on cookies, and we design our sites to engage people without annoying them. Template sites often bombard visitors with pop-ups by default - I'm sure you've seen it a million times. We'd rather keep things clean, welcoming, and distraction-free.

Requesting edits is easy. Just send an email to hello@coastlinedigitaldesignstudio.com and it will automatically create a support ticket in our system. From there, my team and I review, complete, and mark the request as solved - so you always know your updates are being tracked and taken care of.

Your website is never dependent on a single person. We work with trusted development partners who have full access to the same tools, credentials, and processes we use daily. If I'm ever unavailable for any reason, our partners can step in immediately to keep your site running smoothly. This ensures your business always has the support it needs.

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